FAQ

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: I'm not sure about my order. What's next?

A: Upon placing your order, our fulfillment printing production facility manufactures your product. Please allow up to 3 business days for the building process, depending on an optional custom order.

Q: How long does shipping take?

A: Once the product is finished, it will be packed and shipped out as soon as possible. Domestic orders in the United States will normally take 3-5 business days. For instance, our Jewelry production facility is located in the USA, in New Jersey.

Your product will arrive at its US destination 6-8 business days after placing the order.

Once you order has been shipped, you will receive a tracking number to your order. If you did not receive a confirmation e-mail of your order, please contact us immediately and we will do all we can to investigate.

Q: Do you ship internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us. For International orders, please allow up to 30 days.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does ZenJoanie.com provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, please contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our guarantee page for complete details. If you have any additional questions that has not been addressed in our FAQ, you can contact us at support@ZenJoanie.com and we will get back to you as soon as possible.